FREQUENTLY ASKED QUESTIONS

We issue refunds to the original form of payment used on an order in the event that your order:

• Is canceled by Citrine’STopaz

• One or more of your items sold out since your order was processed

• Item(s) proved to be received damaged, defective, or incorrect

Fashion Nova will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

We accept the following forms of payment:

Visa

Mastercard

Discover

American Express

We do not provide cash refunds. We will NOT accept exchanges .The following items are considered "Final Sale" and cannot be exchanged in-store:

Dresses

Bodysuits

Accessories

Shoes

Swim & Lingerie

Beauty

Sale Items

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.