Question 1

HOW REFUNDS WORK

Accepted Answer

We issue refunds to the original form of payment used on an order in the event that your order:
 • Is canceled by Citrine’STopaz
 • One or more of your items sold out since your order was processed
 • Item(s) proved to be received damaged, defective, or incorrect
Fashion Nova will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

Question 2

ACCEPTED PAYMENT METHODS

Accepted Answer

We accept the following forms of payment:
Visa
Mastercard
Discover
American Express

Question 3

WHAT ARE OUR RETURN POLICIES

Accepted Answer

We do not provide cash refunds. We will NOT accept exchanges .The following items are considered "Final Sale" and cannot be exchanged in-store:

Dresses
Bodysuits
Accessories
Shoes
Swim & Lingerie
Beauty
Sale Items

Question 4

HOW LONG WILL IT TAKE MY ORDER TO PROCESS FOR SHIPMENT?

Accepted Answer

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

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